Words On Water #43: Mike McGill on Crisis Communications and Emerging Contaminants

July 16, 2018

Mike McGill is the President of WaterPIO. In this episode, Mike discusses the presence of the chemical GenX in the Cape Fear River and drinking water of Wilmington, N.C. He also talks about how utilities should approach crisis communications, particularly for emerging contaminants like PFOA, PFAS, and GenX. Mike explains the importance of regular, proactive communications from utilities to customers and the media, and how that approach provides benefits in emergency situations.

Episode #43
Hosted by Travis Loop