Bob Dabkowski and Steve Myers are Applications Development Managers with Hach. In this episode Bob and Steve discuss the historic and current focus on nutrient management at wastewater facilities. They explain how regulations aiming to improve water quality in streams, rivers, and other water bodies are driving a trend toward more nutrient removal. Bob and Steve talk about ways to decrease costs and increase reliability in nutrient removal, as well as the opportunities presented by changing technology.
Tom Ferguson is the Vice President of Programming for
Imagine H2O. In this episode Tom explains that Water Innovation Week will be focused
on “The Next Decade”, with an eclectic mix of water leaders, entrepreneurs,
investors and more exploring what is possible for the sector over the next 10
years. Tom also gazes into his crystal ball to predict that by 2030 there will
be significant investment in water, regionalization/consolidation of utilities,
a flood of tech crossing over from other industries, and a heavy emphasis on
communications and outreach.
George Sprouse is Manager of Process Engineering and
Research and Development at the Metropolitan Council of the Twin Cities and
Co-Chair of the 2020 Residuals
and Biosolids Conference. In this episode George explains the importance of
capturing the energy and nutrients that are concentrated in biosolids and
circulating those resources back into the community. He talks about using
creative approaches to manage biosolids during uncertain times, particularly with
PFAS concerns. George also discusses how the Metropolitan Council uses
biosolids to generate energy and the role of technology in the future of
Leslie Schehl is a Supervising Engineer at the Metropolitan Sewer District of Greater Cincinnati and John Phillips is Director of Integrated Watershed Management at Parametrix, as well as co-chairs of the 2020 National Stormwater Symposium. In this episode Leslie and John explain how climate change is altering rainfall patterns and posing challenges for stormwater management, particularly in the form of urban flooding. They talk about the adoption of digital technology across the sector and the rise of smart sewers. Leslie and John also discuss the ongoing issues of maintenance and funding of stormwater infrastructure.
Kelly Trott is Senior Director of Imagine H2O. In this episode Kelly discusses the role that technology can play in solving urban water challenges, particularly as the global population further shifts to cities. She explains how catalytic funding and patient capital can create pilot opportunities and partnerships for entrepreneurs. Kelly also talks about the transferability of solutions across urban areas and how a certain innovative approach may work for one city and not another.
Jackie Jarrell is the new President of the Board of Trustees of the Water Environment Federation and Operations Chief at Charlotte Water. In this episode Jackie talks about the value of WEF membership, including how networking and educational opportunities fueled her professional growth. She says that expanding the water workforce, increasing diversity and inclusion, and gaining attention for operators are among her priorities for WEF during the upcoming year. Jackie also discusses why she enjoys working at Charlotte Water and the benefits of engaging with the water sector in other countries.
Melissa Meeker is Director of The Water Tower for Gwinnett County, Esteban Azagra is Water Business Advisory Lead for Arcadis North America, and Zakiya Seymour is Principal Management Consultant for Arcadis North America. In this episode they discuss the most important attributes of a fit-for-future water utility, offering adjectives such as tactical, human-centric, and connective. Melissa, Esteban, and Zakiya explain the roles that a diverse workforce, advanced technology, innovation, and culture play in utility resilience. They also talk about the growth potential for software developers, information security analysts, and marketing specialists as water occupations. For more information about utility resilience, visit: www.arcadis.com/utilityresilience
Kevin Marsh is the President of FlowWorks. In this episode, Kevin discusses the growing role of machine learning in flow forecasting, which involves using historical data and weather models to forecast the impacts of wet weather on water infrastructure. He says that advance notice allows utilities to plan and the public to be alerted about events like combined sewer overflows, and that forecasting will become far more common with the increase in data, internet connectivity, and cloud computing. Kevin discusses how changing weather and climate uncertainty are causing utilities to want to better understand how systems are affected by rain events.
WEFTEC 2019, the Water Environment Federation’s Technical Exhibition and Conference, will be held September 21-25 in Chicago. This episode provides a preview of content in the program topic areas of research, utility management, future issues, and municipal design, including suggestions for highly recommended sessions to attend.
Welcome to a mashup episode of the Words On Water podcast and Water In Real Life podcast that explores the role of communications in building the next generation water workforce. Listen to Travis Loop of the Water Environment Federation and Stephanie Zavala and Arianne Shipley of Rogue Water, aka The H2duO, discuss the importance of internal communications that excites and inspires employees to be working in water, shows they are part of a talented team, and highlights their work to the public. Travis, Stephanie, and Arianne also stress that water utilities could emphasis innovation and technology in external marketing, display more personality to the community, get creative with storytelling, and create exciting job titles and descriptions.
Episode #102 Hosted by Travis Loop, Stephanie Zavala, and Arianne Shipley.
Greg Quist is CEO of SmartCover Systems, on the Board of Directors of the Rincon del Diablo Municipal Water District, and Chair of the Urban Water Institute. In this episode Greg discusses real-time monitoring of sewers and the role of smartphones and satellites in water management. He talks about founding a number of water companies and his frustration with the sector’s slow adoption of technology. Greg also shares his views on water in Southern California, including the changes he has seen and optimism for solutions.
Bryan Stubbs is the President and Executive Director of the Cleveland Water Alliance. In this episode Bryan explains how the water technology cluster brings together utilities, companies, universities, and others to spur innovation and drive the region’s blue economy. He discusses how local problems with nutrient pollution and harmful algae blooms has led to a focus on monitoring, remote sensing, and connected systems. Bryan also talks about the Erie Hack innovation challenge, the comeback of the Cuyahoga River, and citizenship for the lake.
Jim Cooper is Intelligent Water Lead at Arcadis. In this episode Jim discusses a new report done in collaboration with Bluefield Research on how artificial intelligence and predictive analytics can help address two human-centric challenges facing the water sector: affordability and resilience. He explains the concept of collective intelligence, which is “people plus technology,” and how a digital future can empower employees, not replace them. Jim says the sector is at a tipping point where early adopters of intelligent water are reaping multifaceted benefits.
Fariha Hassan is a project manager and Brit Merola is an applications
engineer at AdEdge. In this episode, Fariha and Brit explain the process of dewatering,
including why it is necessary, how the water is treated, and the role of
regulations. They discuss the typical water quality challenges and the great
variability from project to project. Fariha and Brit also talk about
improvements and changes taking place in dewatering.
Indra Maharjan is the Director of Innovation, Technology and Alternate Delivery at the Ontario Clean Water Agency in Canada. In this episode Indra explains how new technology, right-sizing equipment, conservation programs, and behavior change have increased energy efficiency at water facilities. He also discusses differences in the water sector between Canada and the U.S., including the size and ownership of systems as well as government-led efforts to address climate change. Indra also talks about starting his career in water in Nepal, where even as a part of management he was involved in the groundwork of operating traditional systems.
Marcus Quigley is a senior advisor for
Opti. In this episode, Marcus discusses how stormwater is an important area for
both water quality and water quantity, and how the challenge is amplified by aging
infrastructure and continued development. He explains that local elected
officials are motivated by the many community benefits of managing stormwater.
Marcus also talks about the role of technology such as cloud computing and
wireless communications in improving stormwater management and adapting to
John Van Nostrand is the South and Municipal Manager for FLEXIM.
In this episode, John explains the role and importance of flow metering for
water utilities in collections, treatment, and distribution. He discusses the
problem of water loss and leaks, and how flow meters can be used to monitor the
integrity of a system. John talks about the problem of aging infrastructure and
improperly installed meters, as well as how improvements in technology allow
for tracking of extremely low flows, particularly during off-peak times for
Tom Ferguson is the Vice President of Programming
at Imagine H2O. In this episode, Tom discusses why the focus of the 2019 Innovation Summit
is on “The Next Generation.” He talks about the ways the water sector must
consider innovation in attracting, hiring, and retaining talent; in shaping
internal culture; and in seizing the technology opportunity. Tom also explains
how people from outside of water can provide valuable ideas and inspiration for
those in the industry.
Angeliki Rigos is the Executive Director of the Tata Center for Technology and Design at MIT. In this episode Angeliki explains the Tata Center’s focus on advancing disruptive technologies and the example of a start-up that collects water from the cooling towers of power plants. She says more scientists should be active advocates for sustainability and that she encourages women scientists to become leaders in society. Angeliki also discusses how water issues aren’t separate from other sustainability challenges and how water scientists should work across boundaries with other disciplines.
Gilbert Trejo is the Chief Technical Officer for El Paso Water. In this episode, Gilbert discusses the utility’s direct potable reuse project that will put wastewater effluent through several types of advanced treatment and then distribute it directly into the drinking water system. He explains this project is part of El Paso’s long-running emphasis on diversifying its water resources portfolio. Gilbert said a survey of customers found that 85 percent said they would drink this water. He also talks about the process of working with state regulators, a visit by CNN and Dr. Sanjay Gupta, and how the use of “toilet to tap” is an opportunity to educate.
Will Sarni is the Founder and CEO of the Water Foundry. In this episode, Will discusses how he helps multinational companies to evaluate the value of water to their business, look at the growing risks around water, and develop mitigation strategies. He also talks about the ways digital technologies will transform our relationship with water, why the circular economy is vital for getting us away from wasting resources, and that more attention should be paid to the water-energy-food nexus. Will also shares that he is optimistic about the future of water and that we are in the midst of a paradigm shift driven by demand outpacing supply.
Dr. Art Umble leads the Global Wastewater Practice for Stantec Consulting. In this episode, Art explains the concept of the circular economy, including its origins in the 1960s and how it has evolved over the years. He discusses the level of support for a circular economy in the water sector and in industry, businesses, and government. Art also talks about the idea of biomimicry, which involves using nature as the model for designs and systems.
Ronit Erlitzki is the Director of Business Development and Innovation and Richard Cavagnaro is the Director of Corporate Marketing and Communications at AdEdge Water Technologies. In this episode, Ronit and Richard discuss how the state of science and technology make it an exciting time to work in water and how scientists and engineers are actually creative people. They talk about several hot issues including emerging contaminants such as PFOA and PFOS, the evolution of desalination, transferring technology to the market, and showcasing water careers to the next generation.
David Wachal is the Director of the Esri Global Water Practice. In this episode, David talks about the digital transformation of the water sector, including the rise of location intelligence and the creation of digital twins of water systems. He also discusses ways that utilities are using GIS data, such as to gain real-time insight into operations or to address affordability concerns. David adds his thoughts on the workforce implications of the digital era and his perspective on the rate of digitization around the globe.
Tom Kunetz is the new President of the Board of Trustees for the Water Environment Federation (WEF) and Assistant Director of Monitoring and Research for the Metropolitan Water Reclamation District of Greater Chicago (MWRD). In this episode, Tom discusses his priorities for the next year as WEF President, which include increasing the diversity of the water workforce and expanding resource recovery by utilities. He also talks about his work at MWRD, the rebound of the Chicago River, and his involvement in comedy.
Joe Witlox is the Director of Decentralized Water and Wastewater Solutions at Newterra. In this episode, Joe explains the challenges that small communities face with wastewater treatment and how decentralized technology can be used to provide essential services. He also talks about the concept of modular design, which allows for incremental and cost-effective expansion of treatment as communities grow.
Dinesh Kumar is the India Market Manager for TrojanUV and Wayne Lem is the Municipal Market Manager for TrojanUV. In this episode, Dinesh discusses the importance of the Ganges River to the people of India and the major effort underway to reduce pollution in the river, which includes new wastewater discharge standards. Wayne explains the role of TrojanUV in raising public awareness about disinfection and the construction of treatment plants in communities along the Ganges.
Chris Mahoney is the Vice President of Capital Markets for Andritz Separation Technologies. In this episode, Chris shares his perspective on how the goals of water treatment have changed over the past several decades, including the shift from basic treatment to resource recovery. He explains the important role of equipment such as screens, thickeners, and driers in the mechanics of water treatment. Chris also discusses how Andritz’s work in the water sector benefits from its work in industries such as pulp and paper, mining and minerals, and chemicals.
Kevin Marsh is Vice President of Sales and Marketing for FlowWorks. In this episode, Kevin discusses how big data and machine learning can now be used to improve the information on stormwater impacts on collections systems. Instead of the traditional approach of conducting flow studies and waiting for results, a new tool called Infinitii I&I provides on-going, real-time access to data needed characterize a system’s wet weather response, evaluate needs, and predict performance. Kevin also talks about a new public notification system for combined sewer overflow events and how utilities can benefit from a flood risk forecasting tool.
Paul Bowen is Water and Wastewater Technology Manager for the Coca-Cola North American Supply Chain and former President of the Board of Trustees of the Water Environment Federation. In this episode, Paul explains the increased focus on water sustainability at Coca-Cola over the past 15 years, which was spurred by an examination of water risk in the 200 countries it operates. He talks about the importance of relationships with water utilities, the wastewater requirements for bottlers, and the opportunity to reuse treated water for non-potable operations. Paul also reflects on the value of volunteering with WEF and his tenure on the Board.
WEFTEC, the Water Environment Federation’s Technical Exhibition and Conference, is the largest annual water quality event in the world. This year it will be held September 29 to October 3 in New Orleans. In this episode, WEF staff provide a preview of WEFTEC, including highlights of the conference program, the new additions to the exhibit floor, what to expect at the opening session, and how to use the app to navigate the event.
Kishia Powell is the Commissioner of the City of Atlanta Department of Watershed Management. In this episode, Kishia talks about the utility’s new $1 billion, five-year capital improvement plan. She discusses Atlanta’s extensive use of green infrastructure, including using it to create public spaces such as the Historic Fourth Ward Park and to educate citizens on water management. Kishia also explains the importance of community involvement in the planning process and how the utility is focused on equity across neighborhoods.
Sidney Innerebner is the Owner of Indigo Water Group and Author of Wastewater Treatment Fundamentals. In this episode, Sidney discusses how the new Wastewater Treatment Fundamentals provide a one-stop shop for operators to gain the information needed to do their jobs. She talks about how the book features an array of pictures, graphics, terminology, and practice questions for certification exams. Sidney also explains how the book represents the highest standard of what is known about wastewater treatment.
Manny Teodoro is an Associate Professor at Texas A&M University. In this episode, Manny discusses the issue of affordability of water, including how water can be simultaneously underpriced and unaffordable. He talks about why the water sector must address the affordability issue now. Manny also explains why the median household income isn’t an accurate measure for determining affordability and offers more effective ways to calculate costs for working class households.
Cathy Bailey is the Executive Director of Greater Cincinnati Water Works. In this episode, Cathy discusses her rise from a chemist working nights to the first woman and African-American to lead the utility in its 200-year history. She also talks about the fight against lead in drinking water – Cincinnati’s program has received national attention and is based on extensive education and a proactive effort to remove lead service lines. Cathy stresses how it is the right thing to do for the community and to start kids off on the right path.
Manon Fisher is a resource recovery specialist with the San Francisco Public Utility Commission. In this episode, Manon discusses the role of biosolids in addressing climate change — including through carbon sequestration – and in building environmental literacy in a community. She also talks about the path ahead for SFPUC to transition to the highest class of biosolids.
Tim Thomure is the Director of Tucson Water in Arizona. In this episode, Tim discusses how a heavy focus on reclaiming and reusing water in the desert has enabled Tucson and Pima County to transition off groundwater and recharge the aquifer. He also talks about the work to develop a regulatory framework for direct potable reuse in Arizona so communities will have the option if necessary. Additionally, Tim explains the growth of green infrastructure in Tucson as a way to capture precious rainfall and reduce the heat island effect.
Mike McGill is the President of WaterPIO. In this episode, Mike discusses the presence of the chemical GenX in the Cape Fear River and drinking water of Wilmington, N.C. He also talks about how utilities should approach crisis communications, particularly for emerging contaminants like PFOA, PFAS, and GenX. Mike explains the importance of regular, proactive communications from utilities to customers and the media, and how that approach provides benefits in emergency situations.
John Willis is Vice President of Wastewater Solutions at Brown and Caldwell. In this episode, John discusses the generation of biogas by the water sector and the opportunity to increase production, particularly for vehicle fuel. He also talks about the value of biosolids and importance of regular dialogue with the media and public. John additionally explains the enormous potential of anaerobic primary treatment to drive water utilities to net zero, an innovative process inspired by work by the Gates Foundation in the developing world.
Britt Sheinbaum is a water conflict specialist and Head of the East Coast Technology Approval Group for Isle Utilities. In this episode, Britt discusses her view that water conflict is an opportunity for cooperation, the role of water scarcity in tensions in places like Syria, and the remarkable cooperation found along transboundary waters. She also talks about adaptability, shared goals, and tools as the keys in conflict resolution.
Lebron James is a free agent and choosing where to play basketball next season. What if he factored the city’s water utilities and water bodies into the decision? In this episode, we discuss a few of the attributes and programs of the five cities that sports experts predict as the most likely destinations for Lebron – Cleveland, Los Angeles, Philadelphia, Houston, and Boston. Disclaimer: Lebron is unfortunately not a guest on this episode.
Jeff Prevatt is the Deputy Director of Treatment, Research, and Innovation for Water Reclamation in Pima County, Arizona. In this episode, Jeff shares his perspective on the future of direct potable reuse of water, explains how the AZ Pure Water Brew Challenge used beer to raise public awareness, and talks about the innovative research underway at the new WEST Center, a facility opened in partnership with the University of Arizona and Dow.
Al Cho is the Vice President of Advanced Infrastructure Analytics at Xylem, Inc. In this episode, Al discusses the use of smart technologies in monitoring, assessing, and decision-making for water infrastructure. He also explains the new Intelligent Water Systems Challenge and offers his thoughts on remote sensing, automation, artificial intelligence, and blockchain.
Ned Beecher is the Executive Director of the North East Biosolids & Residuals Association. In this episode, Ned discusses the many benefits of biosolids, including diverting waste from landfills, improving agricultural production, restoring land damaged by mining and fires, and remediating Superfund sites. He also talks about safety issues around emerging contaminants and the role of biosolids in addressing climate change.
Kathryn Sorenson is the Director of Phoenix Water Services. In this episode, Kathryn discusses how the utility collects, distributes, and treats water in the desert home of the fifth-most populated city in the United States. She also talks about how Phoenix has decreased water consumption and replenished vital groundwater, the continuation of ancient Native American practices for moving water via canals, the oasis known as the Tres Rios wetlands, and a new biogas project that means all resources are recovered at the city’s largest treatment plant.
Dr. Bruce Rittmann is the director of the Swette Center for Environmental Biotechnology at the Biodesign Institute at Arizona State University. He was named the 2018 Stockholm Water Prize Laureate for revolutionizing water and wastewater treatment. In this episode, Bruce discusses how his first job at a wastewater plant shaped his career, the cutting-edge use of microbial communities to convert pollutants into resources, and how mathematical modeling can improve the treatment process.
The National Green Infrastructure Certification Program (NGICP) is a new jobs program that provides training and certification in the field of green infrastructure. NGICP establishes national requirements for working on green infrastructure projects, promotes a skilled green workforce, streamlines the process of connecting qualified talent to in-demand jobs, and supports community-based job creation in U.S. cities. This episode features conversations with several people involved with NGICP including program director Adriana Calderelli.
Abigail Gardner is the communications adviser for the Value of Water Campaign and U.S. Water Alliance. In this episode, Abigail talks about the results of a new public opinion poll that found 88 percent of voters support increasing federal investment to rebuild America’s water infrastructure and how that support cuts across age, gender, political party, and geography. She also discusses how results have changed over time, findings on drinking water behavior, and the public’s priorities for wastewater utilities.
Karen Pallansch is the CEO of Alexandria Renew Enterprises in Virginia. In this episode, Karen talks about the Utility of the Future concept and how wastewater treatment plants are transforming into water resource recovery facilities. She also discusses how AlexRenew embodies a Utility of the Future, particularly through its community engagement, watershed stewardship, and recovery of resources such as water, energy, and nutrients. AlexRenew is one of about 80 utilities that have earned recognition as a Utility of the Future Today.
Alan Heymann is the President of Blue Drop and the Chief Marketing Officer for DC Water. In this episode, Alan shares the origin story of the unique nonprofit affiliate of a water utility, which includes a mission to provide ratepayer relief by selling its biosolids-based soil amendment Bloom and providing consulting services to other utilities. He also discusses the benefits and challenges of being attached to a public water utility, as well as how Blue Drop may evolve in size and scope in the future.
John Albert is the Chief Research Officer for The Water Research Foundation. In this episode, John discusses the recent merger of two nonprofit research organizations that created The Water Research Foundation. He also talks about new focus areas of water research, including the workforce of the future, affordability of rates, emerging contaminants, and transformative technology like robotics, drones, and virtual reality.
Paul O’Callaghan is the founder of BlueTech Research and the CEO of O2 Environmental. In this episode, Paul shares his unique insights on water technology, including what makes something innovative, how water technology is connected to trends in the larger economy, the rate of change in the water sector, and how water fares compared to traditional success/failure rates in venture capital.
Jennifer Walsh is a senior principal engineer with Hazen and Sawyer. In this episode, Jennifer explains why young people should consider a career in the water sector, how involvement in organizations like the Water Environment Federaton provides vital professional development, the strengths of millennials that employers should utilize, and her experience working on the UN’s Sustainable Development Goals in the UNLEASH program.
Michael Murphy is the Director of Water Innovation at the Massachusetts Clean Energy Center. In this episode, Michael talks about the water-energy nexus, the need to innovate the public’s relationship with water, the challenge of getting new technology widely adopted, and the idea of a systems benefit charge on water bills to fund innovation.
Fredi Lajvardi is a nationally recognized STEM educator and subject of the critically acclaimed documentary Underwater Dreams and major motion picture Spare Parts, as well as the IMAX film Dream Big. In this episode, Fredi tells how he led his team of disadvantaged teenagers in an underwater robotics competition, where they defeated leading schools, including top-ranked MIT. He talks about building students’ interest in STEM careers and the changes needed in the education system.
Sue Murphy is the CEO of the Water Corporation in Western Australia. In this episode, Sue talks about managing a utility that serves 2.5 million people spread across 2.5 million square kilometers, the increase of water scarcity from climate change in Western Australia, and her journey in engineering and the water sector.
Mark Jockers is the Government and Public Affairs Manager for Clean Water Services in Hillsboro, Oregon. Over some cold cans of Pure Water Brew, Mark discusses how beer brewed with highly purified water from wastewater treatment plants is raising public awareness about the potential for water reuse, the flurry of utilities and brewers collaborating over the past few years, and the recent launch of the Pure Water Brewing Alliance.
Radhika Fox is the CEO of the U.S. Water Alliance and Director of the Value of Water Campaign. In this episode, Radhika discusses what is meant by the phrase “value of water,” a report on the economic benefits of investing in water infrastructure, and the results of public opinion polls on water infrastructure.
Matt Ries is the Chief Technical Officer at the Water Environment Federation, but will soon join DC Water as its first Chief of Water Quality and Watershed Management. In this episode, Matt discusses the meaning of the term sustainability, how big data is changing the water sector, the shift to resource recovery by water treatment plants, and how the position at WEF was so unique and impactful.
Jenny Hartfelder is the new President of the Board of Trustees for the Water Environment Federation and is a Vice President/National Campaign Manager for Stantec. In this episode, Jenny talks about the importance of mentorship, the need to build a more diverse workforce, the increase of women in engineering, and her priorities for WEF over the next year.
Imagine A Day Without Water is a day of public awareness and education about the vital role of water and of the water infrastructure that moves and treats it. In this episode, host Travis Loop interviews people from his community about their connections to water and infrastructure. Visits include a utility, environmental group, surf shop, school, and brewery. His six-year-old son Jack even provides some perspective. Learn more at imagineadaywithoutwater.org
Philippe Cousteau is co-founder and president of EarthEcho International, and a television host, producer, author, philanthropist, and social entrepreneur. Philippe is the grandson of legendary explorer Jacques-Yves Cousteau. In this episode, he discusses the importance of youth education, the impacts of water infrastructure around the world, and the pressures of climate change on water resources.
Rudy Chow is the Director of the Baltimore City Department of Public Works. In this episode, Rudy talks about the workforce challenges of the water sector, how Baltimore is working to build interest in water careers and develop employees, and the role water can play in economic growth.
George Hawkins is the CEO and General Manager of DC Water, as well as a high-profile, articulate leader in the water sector. In this episode, George talks about why Blue Plains is considered the world’s largest advanced wastewater treatment plant, the importance of communicating to the public, and his decision to step down at the end of the year. He also chats about his breakdancing talents, which he showed off at a DC Water holiday party.
Kevin Shafer is the Executive Director of the Milwaukee Metropolitan Sewerage District and the chair of both the U.S. Water Alliance’s One Water Council and the Water Environment Research Federation. In this episode, Kevin discusses the one water concept, Milwaukee’s focus on green infrastructure and research, and brewing beer…with purified wastewater.
Eileen O’Neill is the Executive Director of the Water Environment Federation. In this episode of Words On Water, O’Neill discusses her background in the water sector, what it is like to lead an organization with 34,000 water professionals as members, and the opportunities and challenges she sees facing water in the 21st century.